How do I return an item?
Anchor Express allows the return for refund or exchange products within 20 days of purchase date. This may exclude select special orders and closeout specials (as indicated). The following terms and conditions must be adhered to:
- All products must be in original, resalable condition with all packaging materials, manuals, and supporting materials.
- All returns MUST be accompanied with a Return Authorization Number. To get a Return Authorization number, please e-mail us at customerservice@anchorexpress.com or call our toll free number at (866) 888-ANCHOR (2624). This number must be printed on the shipping label or it can delay the refunding process.
- We are not responsible for any products returned without obtaining the proper Return Authorization Number.
- We may require the serial # for the any product returned. Please have it read when requesting a return. Most serial #s are on the outer box.
- Any product(s) returned without a return authorization number including refused packages will be subject to a 15% restocking fee regardless of the condition of return. This restocking fee will be addition to any other fees or charges that may be accrued
- To receive a refund on any software, electronic charts, video tapes, Magma Grill products, and special order products; the product must be in its original, sealed, UNOPENED package. Any software, electronic charts, video tapes, EPIRBS, Magma Grill products, Faria, and special orders that have been opened will only be allowed to exchanged for the same item. We will no longer be able to take back software or electronic charts under any condition other than even exchange for defect. Otherwise, all sales are final.
- Please note, certain items must be exchanged or returned to the manufacturer directly. We will inform you upon request.
- Anchor Express is not responsible for misprints, typographical errors, or any other mistakes in pricing or descriptions.
- Cost of any unreturned or damaged components will be deducted from any credit or refund due and we reserve the right to fully inspect all returns to determine proper credit.
- A 15% restocking charge will be assessed for any product that is not returned in its original unopened state. Please Note: We thoroughly inspect each return to determine if the item has been opened or not.
- Any product that has been installed can only be returned if defective and only for exchange for the same unit.
- Anchor Express has the right to refuse returns of any special orders or assess restocking fees
- Anchor Express reserves the right to refuse return of any products damaged by abuse other than normal usage.
- The customer is responsible for all shipping charges except for shipping errors on the part of Anchor Express. Shipping charges will not be refunded.
- Note that each return goes through a thorough inspection process when it is returned and this process can take upwards to 3-4 weeks from the time we receive the product to complete. We do try to process all returns in a timely manner.
- Anchor Express is not responsible for lost packages in shipping, products damaged in shipping, any orders that are returned to any address other than the one listed above, or any order returned without a Return Authorization# on the shipping label. It is advised that you insure your package when shipping back to us and have tracking codes.
- Any returned not received within 10 business days of receipt of the return authorization is subject to a 15% charge. This charge is an addition to any other charges that may be accrued above
- All sales are final for any products received in exchange for another product returned for any reason other than defective returns
- All shipping charges for products with free shipping promotions will be assessed on returned items other than for exchanges
- Anchor Express will assess shipping charges on any return that originally had free shipping unless the customer is exchanging for a defective unit (typically, it is $11.99 for ground shipping and $34.99 for overnight shipping).
- Do not write on any manufacturer's box. We reserve the right to refuse returns that have writing on the manufacturer's packaging.
- Please note: We are not responsible for typographical errors, misprints, incorrect photos, mistakes in pricing, or any other errors on our website.
- Customer is responsible for any additional fees that the shipping carrier charges for returned items due to customer error such as entering an improper shipping address. These charges include fees to redirect the package, shipping charges to return the product to our warehouse, etc.
- If a product is damaged on shipment or other product issues, we may require that you send us pictures of the damage (including shipping box) to expedite our process to rectify the situation. We request you email the pictures along with your order number and description of the damage to customerservice@anchorexpress.com.